Shipping policy
✨ Shipping Policy
At RONAU, every order is more than a shipment — it’s a carefully handled extension of the brand. From production to packaging, every step is intentional to ensure your piece reaches you exactly as designed.
Order Processing
Each order is prepared with precision and attention to detail.
- Orders are processed within 1–3 business days
- No dispatch on Sundays or public holidays
- During limited drops or high-demand releases, processing may take slightly longer
This is part of maintaining the quality and exclusivity behind every RONAU piece.
Shipping (India)
- Standard Delivery: 3–7 business days after dispatch
- Free shipping on prepaid orders
- Cash on Delivery (COD) may include a small additional fee
All orders are shipped with tracking, so you can follow your order at every stage.
International Shipping
RONAU ships worldwide.
- Estimated delivery: 7–14 business days after dispatch
- Shipping charges are calculated at checkout
- Customs duties or import taxes (if applicable) are the responsibility of the customer
Tracking Your Order
Once your order is dispatched, you will receive a tracking link via email or SMS.
If you do not receive tracking details within the expected time, feel free to contact us.
Delivery & Responsibility
- Please ensure your address and contact details are accurate
- RONAU is not responsible for delays caused by incorrect information
- If delivery fails due to customer unavailability, the package may be returned, and reshipping charges may apply
Delays
While we aim for timely delivery, delays may occasionally occur due to:
- Courier partner issues
- Weather conditions
- High order volumes
If your order is delayed, we will keep you informed.
Lost or Damaged Packages
We take full responsibility for delivering your order in perfect condition.
If your package is lost or arrives damaged:
- Contact us within 48 hours of delivery
- Share clear proof (images or unboxing video)
Our team will resolve the issue with priority.
Final Note
We don’t believe in rushed processes or mass handling.
Every order is packed with intent — ensuring it reaches you in a way that reflects what RONAU stands for.
