Refund policy

Return, Refund & Exchange Policy

At RONAU Clothing, every piece is produced in limited quantities to maintain quality and exclusivity. At the same time, we are committed to making your shopping experience smooth, reliable, and fair.

Return & Exchange Window

You can request a return or exchange within 5 days of delivery.

Eligibility

To be eligible for a return or exchange:

  • The product must be unused, unwashed, and in original condition
  • All tags must be intact
  • The product should be returned in its original packaging

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Please share a clear unboxing video within 48 hours of delivery
  • This helps us verify the issue quickly and resolve it without delays

Refunds

Refunds are applicable in the following cases:

  • Damaged or defective product
  • Incorrect item delivered
  • Product unavailable for exchange

In rare cases where an exchange cannot be fulfilled, a refund will be issued.

Once approved, refunds are processed within 7–10 business days to your original payment method.
Please note that banks or payment providers may take additional time to reflect the amount.

Exchange Process

  • Once your request is approved, we will arrange a replacement
  • Exchanges are subject to product availability

How to Request

To initiate a return or exchange:

Our team will assist you with the next steps.

Important Notes

  • Minor color variations due to lighting or screen differences are not considered defects
  • Returns for change of mind are not accepted, but we offer exchanges to help you get the right product

We aim to maintain a fair balance between product exclusivity and customer satisfaction, while ensuring a smooth experience for every order.